Thursday, March 19, 2020

what are desktop support duties?



Add hardware and peripheral components such as disk drivers, printers, keyboards and monitors.

Download software packages such as network components, operating systems and office applications.

Customize and customize your personalized programs to meet customer needs.

Coordinate with network services and information systems agencies.

Update the status of your manager and customer via voice mail, email and personal communication.

Connect users to networks and train on resources and applications.

Install, repair and maintain personal computer protection by providing technical assistance.

Solving software and hardware problems and troubleshooting network problems.

Diagnosis and resolution of events using documented procedures to perform functions.

Workaround if an event cannot be resolved.

Correct PCs and laptops, solve problems related to ticket solutions and monitor problems using the medical system.

Integrate and test activities by moving applications from development to a work environment.

Solve problems via phone hardware and software and distribute technical resources for resolution.

Diagnose and analyze user queries and isolate and troubleshoot information systems.

It acquires and prioritizes problems and subsequently uses improvement procedures.

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