Work desk stand:
Work on a wide
range of skills and communicate in different areas of the sector to support
events, problems and applications. Responsible for answering IT requests via
telephone, e-mail, chat or instant messaging and explanation of the solutions
in technical and non-technical terms.
Desktop support
job roles:
• Build and
install PCs, telephone systems, wireless networks and peripherals (such as
printers, scanners, mobile phones / smartphones) related to desktop
infrastructure, in line with departmental standards
• Provide advice
and guidance to colleagues in relation to events
• Maintain PCs,
networks, telephone systems and margins with routine maintenance
• Identify,
record and resolve technical problems with software applications or network
systems
• Identify
possible system changes and improvements for presentation to senior team
leaders for consideration and implementation.
• Ensure that the
work is done within agreed service levels and in line with departmental
guidelines
• Create,
maintain and disseminate progress reports on senior leadership
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