Desktop support engineers are IT professionals who solve
problems with group desktops and laptops, as well as manage server concerns and
security concerns affecting corporate networks. . Desktop support engineers
usually work as part of a help desk team, reporting to an administrator or
chief systems engineer and sometimes overseeing junior help desk staff. Because
computer problems can arise at any time, desktop support engineers may work in
various moves, including nights and weekends. While they are able to virtually
access other employees' computers and work from their office or desk, they may
have to travel to separate workplaces and server rooms, often forcing heavy
equipment and lifting and transporting parts.
Due to the growing dependence on computers, jobs for IT
support specialists, such as desktop support engineers, are expected to grow 12
percent, which is faster than average for all jobs. This growth will lead to
855,700 new jobs until 2024, according to the Office of Labor Statistics.
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