Computer Network Support Specialists, also called Technical Support Specialists, analyze, troubleshoot and evaluate computer network problems. They play an important role in the routine maintenance of the organization's networks, such as backing up files on the network. Maintenance can be performed daily, weekly or monthly and is important to an organization's disaster recovery activities. Timely resolution of an information technology (IT) problem is important because organizations depend on their network systems. Network support specialists can assist computer users via telephone, email, or in-person visits. They often work under network and computer systems administrators, who manage more complex tasks.
computer support
specialist salary
Computer user support specialists typically perform the
following tasks:
Pay attention to customer descriptions of their computer
problems
Ask customers questions to properly diagnose the problem
Guide customers through recommended troubleshooting steps
Configure or repair computer equipment and related devices
Train users to work with new computer hardware or software,
such as printers, word processing software, and email
Provide other team members and organization managers with
information on what concerns customers most and other concerns customers have
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