computer and network technician jobs

Computer network support experts, also called technical support experts, analyze, troubleshoot, and evaluate computer network problems. They play an important role in routinely maintaining their organization’s networks, for example, in performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to the disaster recovery organization’s efforts. Addressing the information technology (IT) problem immediately is important because organizations depend on their network systems. Network support professionals can help computer users by phone, email, or in-person visits. They often work with network and computer system administrators who perform more complex tasks.

 

Computer support professionals typically do the following:

computer and network technician jobs

Pay attention to the descriptions of the client's computer problems

Ask customers questions to properly diagnose the problem

Walk customers through the recommended troubleshooting steps

Set up or repair computer equipment and related devices

Train users to work with new computer hardware or software such as printers, word processing software, and email

Share information with other team members and leaders about what causes the most problems for customers and other concerns that customers have.

Computer support professionals, also called customer support technicians, typically provide technical assistance to non-IT computer users. They respond to requests for help by phone and email. They can usually help users remotely, but they can also visit a website to solve the problem in person.

 

Help desk technicians can solve a range of problems that vary by industry and individual company. Some technicians work for large software companies or support companies and need to instruct business customers on how to use specific business programs, such as an electronic medical record program used in hospitals or medical offices. Sometimes they work with other techniques to solve problems.

 

Other help desk technicians work in call centers and answer simpler questions from non-business customers. Customers can be guided through the basic steps of reconnecting to the Internet or troubleshooting household IT products such as Wi-Fi routers.