Development of soft skills. There is no doubt that advanced technical skills are essential for any IT professional, but that doesn’t mean they are all you need to build a successful career. Managers are increasingly looking for employees who also have strong interpersonal skills such as communication, problem solving and leadership. You can learn so-called soft skills at the help desk. Think about it: Completing the gradual problems of configuring a proxy server with someone unfamiliar with how the email system works will allow you to build your communication skills. Keeping calm when you help a stressed person solve their problem can improve your support and diplomacy.
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