Inexperienced graduates or those simply looking to enter the IT field must start somewhere and one of the best places to gain real-world experience is working on the help desk of a small or large company. You gain a lot of experience and understanding of IT systems and how to support systems and communicate problems to customers. If you want to get started in the IT industry, a help desk position will greatly increase your knowledge of various systems that you can then use in other jobs.
What
does a help desk person do?
Have
you ever worked for a company that has an IT help desk? How about asking for
help with the software you have? All the people you call work for a help desk.
The help desk is usually the first step to hardware and software support if you
don't have hardware or software training.
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