Companies like Uber and Amazon have adopted real concepts of good service design, shifted their destinations and created a race in almost every industry that companies have to embrace. service excellence. Companies like Uber and Amazon have broken down into real concepts of what's good. the appearance of services, the relocation of goal posts and the creation of a race in almost every business, only for companies to embrace service excellence.
At
the same time, digital transformation is another key trend that is spreading
throughout our region - one direct side effect is that more and more Field
Service Engineers (FSE) technicians are the only personal interaction. -human
interface between the company and customers.
What
does this mean for the FSE tomorrow?
How
is their career growing? What skills will be necessary for their role and how
do they differ from those we previously asked for in our FSEs?
Try
to find answers to these questions Field Service News has carried out a new
research project in collaboration with ServiceMax and GE Digital.
Over
the last few months, we've reached our readers around the world to get an
overview and get a picture of what FSE 2022 looks like (surprisingly in just
five years!) And which part is becoming more and more important. technologies
in the provision of services on site in shaping the way we try to build, train
and develop talents in the field of services on site?
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